SHORETEL IP PHONE SYSTEMS
ShoreTel Unified Communications change work habits by converging tasks currently performed with separate tools. Built on the voice capabilities of an IP phone system, ShoreTel simplifies communication with fully integrated video, instant messaging, videoconferencing, advanced mobility, collaboration and presence. Now on-site and remote users alike can see who is available and choose how to best reach them.
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ShoreTel offers cost of ownership guarantee
WHITEPAPERS
ShoreTel is trusted by customers ranging from small local businesses (like Sage itself) to global enterprises like Verizon, Washington Mutual, CNET, Sega Games, the United States Department of Agriculture and the Army Corps of Engineers. ShoreTel has world-class customer satisfaction ratings (over 90%). Among IP telephony vendors, ShoreTel's customer satisfaction is and has been highest.
THE SHORETEL ADVANTAGE
Lowest total cost of ownership: Really. Talk to us for more information.
Unmatched reliability: Distributed architecture with no single point of failure — 99.999% reliability for 100% peace of mind
Easy management: One person can manage 1,000 users spread across 20 sites
Easy use: #1 ranking by users of IP telephony systems (Nemertes Research)
Data-network independence: Compatible with all data network vendor equipment
Scalability: Linear scale to 10,000 — start with one site and expand
Ease of migration: About 25% of ShoreTel customers integrate with legacy systems
Exceptional customer service: #1 ranking by users of IP telephony systems (Nemertes Research)
THE SHORETEL SOLUTION
ShoreTel has a history of continuous innovation. Over the last decade, they have built their product from a basic 144-user switch into a global support system capable of uniting dozens of sites and thousands of phones. These robust, scalable structures can be monitored by a handful of people (or even one).
ShoreTel systems have three primary components: the Director management interface, the ShoreGear gateway switches and the phones themselves. With only three boxes plus phones, you can buy what you need when you need it, bring up new sites in hours, and enjoy integrated software distribution.
ShoreTel Director provides simple system management for IT staff. It acts as a single web-based interface, allowing browser access from anywhere, one interface for all sites, and trivially easy moves, adds and changes. It supports up to 10,000 mailboxes, 21 servers and unlimited servers, and boasts a brilliant autoattendant.
This interface grants call control; voicemail; automated attendant; workgroups; call detail reporting; multi-user access and control; user ID and password protection; user groups; call, telephony and voicemail permissions; trunk groups and dialing plans.
ShoreTel Director has easy maintenance, featuring real-time monitoring, event reporting, email event notification, SNMP and online help. ShoreTel offers language support for English, French, Spanish and German.
ShoreTel IP Phones have an award-winning industrial design:
Visually appealing: Concave profile keeps keys horizontal and display vertical. Easy-to-read backlit display. Message waiting light viewable from 360 degrees.
Kinesthetic handset: Cushioned and contoured grip. Balanced weight. Finger notch. Easily rests on shoulder. Open angles. Tactile keys for all fingers and heavy use.
Phenomenal clarity: Wide-band audio codec. 7 versus 3 octaves of range. High gain microphones. Booming speakerphone.
The phones include directory services (name and number matching, multi-tasking), cell-phone-like presence information (idle, busy, do not disturb and message waiting status) and redial (incoming, outgoing and call back). Their complete feature set includes hard and soft keys, transfer, conferencing and intercom. They have 100% transparency between sites.
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