Homepage > Service > Additional Information (Phone Systems)
Please complete the following information. You will receive confirmation of your request and a call back from our service team within 2-4 business hours for urgent requests or within 1 business day for non-critical requests. At that time, we will obtain any additional information required and/or to schedule a time for the work to be completed.
For emergency service requests during non-business hours, you can call us 24/7 at 717-653-6641. Follow the prompts for Emergency Service to speak to a live person.
Customer:
Contact Person:
Email Address:
Telephone Number:
1) Is the system up and working, or is it completely down? Up and working Completely down
How many phones are affected?
Are they all in the same building/on the same system? Yes No
2) If only some phones are down, what type are they? (IP numbers, digital phones, analog phones, office or classroom style, and what are the model numbers on the sets?) Please provide as much information as possible.
Any recent lightning or storm damage? Power problems in the building? Yes No
3) Are you able to make outbound calls to other extensions? Yes No
Are you able to make outbound calls outside the building? Yes No
If only outside calls are affected, have you contacted your phone service provider? Yes No
Remember, the phone company is responsible to get dial tone to your building. If we arrive for service and it is a phone company's problem, you may be billed at our standard service rate.
4) Have you personally experienced the problem, or did someone else report it to you? I have personally experienced this problem Someone else reported it to me
If you have not personally experienced the problem, is there someone we can contact that can describe in more detail what is happening? Please give us contact info.
If you have experienced the problem, what specifically were you doing when it occurred (making a call, taking a call, accessing voicemail)?
If you heard a message or saw one on your phone display, what was it?
5) What type of phone system do you have (Avaya IP Office, Partner, Legend, Magix, Communications Manager/Definity, ShoreTel?
6) Has anyone power cycled the system or server? Try this and see if the problem clears. Can you access the equipment?
If the lights are on, what color are they? (Red lights indicate an error, while solid green lights generally mean the system is up) Red Green
If the system has been power cycled and is still not working, a site visit may be required.
Comments or suggestions:
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