The tri-state hub of Hagerstown, steeped in historical tradition, acts as a crossroads for the east coast. The Village at Robinwood sits less than four miles from the city center, nestled amongst verdant fields and golf courses.

Old systems in the Village at Robinwood community often stretched and slowed personnel. Disparate technology forced each on-the-go staff member to carry two pocket pagers and a cordless phone. These three separate, necessary wireless devices enabled them to take calls from the hardwired intercom, the patients' wireless pendants, and the telephone-based emergency call systems.

Enter SAGE Technology Solutions, Inc., experts at integrated healthcare communications. SAGE provided a robust Voice over Internet Protocol WiFi infrastructure and rugged, wireless handsets specifically designed for healthcare. This converged foundation corrected the signal mediocrity and durability issues with which the previous cordless units had plagued the owners.

SAGE Delivers:

SAGE converged all three dissimilar emergency call systems into one platform. The new system is easy to manage and maintain. Caregivers now possess advanced communications capabilities with personal ASCOM i75 handsets. Staff can quickly and quietly message each other, individually or in groups, from anywhere within the facility.

Each phone acts as a mobile master station, wirelessly connecting to the next, and receiving alarm notifications from all of the facility's emergency call system technologies. Caregivers immediately answer residents with voice response. For later review, the self-monitoring system records all activity and prints hard copy reports.

Ascom i75 Voice over WiFi Handset:

Connecting Systems, Connecting People:

Ascom calls its i75 design "a benchmark in flexibility and rugged excellence." This Voice over WiFi handset has certainly proven itself to be invaluable in multiple healthcare and heavy industrial fields. On the outside, it is trim, lightweight, and sturdily aesthetic. The shell is shockproof and resilient, rendering the device resistant to cold, water, and impact. Weathering the day-to-day shock of urgent response can be a tall order for any portable device, but the i75 endures.

It is the inside of the versatile i75 that makes it remarkable, however. Ascom combines wireless telephony, messaging, and personal alarms, extending its potential capabilities to hospital logistics, critical response, independent living, medical tech, and even laboratory services.

Equipment Highlights :

Ascom Wireless i75 Headset Meru Networks Access Point Tel-Tron Emergency Call Station with Intercom Smoke detector interface Tel-Tron Communicator and System Annunciator Console Two-way intercom Group announcements in Assisted Living apartments Tel-Tron Wireless Pendant Emergency Call System Building-wide network monitors resident information and location Parallel system for outlying Independent Living cottages Voice dialer and remote systems Wireless Check In Station/Staff Reset Pull Cord Smoke detector interface Two-way intercom Group announcements in Assisted Living apartments

Preparing for the Future:

Today, the Village at Robinwood is centralized like never before. Every resident has access to emergency remote dialers, ensuring rapid efficient staff response. In the apartments, emergencies can generally be circumvented by activating telephone crisis buttons. If those units are out of reach, residents' pendants accompany them throughout their homes and into every common area. Best of all, the new hybrid contains voice-to-voice capabilities, letting caregivers reassure residents that help is on the way.