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Thank you for taking time out of your day to complete our Feedback Survey. The information you provide will be kept confidential but will go a long way to help us better serve our customers. Please forward this URL to other individuals who may have their own insight to add to the survey.

Enter the Priority Code Number found in the subject line of your Service Newsletter email and submit your answers to determine if you're the winner. The winner will have the choice of receiving a Panasonic 20" Flat Screen Television or iPod Nano.

Last day to enter the drawing is July 31, 2006. Answers to the survey, however, will continue to be welcomed long after the drawing deadline!

Priority Code Number:

There are only 9 questions and will only take a moment.
Your answers are very important to us...please be as honest as possible.

  1. What quality in a service provider is most important to you?
    Fast, Dependable Response Time
    Knowledgeable, Factory-Trained Technicians
    Affordability / Low Hourly Service Rates
    Reliability / Warranty on Service Provided
  2. What method of placing service requests would be most convenient for you as a customer?
    Phone Call
    Fax Request
    Email Request
    Web-based Service Request with Instant Confirmation of Receipt
  3. How valuable would it be to have your staff receive Factory-certified Administrative Training on the systems installed at your facility so as to be able to diagnose and repair most problems that may arise?
    Not At All Valuable
    Not Very Valuable
    No Opinion
    Somewhat Valuable
    Extremely Valuable
  4. How beneficial is receiving an annual report of your system's operation and have any deficiencies repaired before it fails?
    Not At All Beneficial
    Not Very Beneficial
    No Opinion
    Somewhat Beneficial
    Extremely Beneficial
  5. If money were no object, would you find benefit in having an extended warranty for your system?
    Yes
    No
    Never Thought About It
  6. How valuable would it be to receive all necessary service work performed on your systems for one fixed annual price?
    Not At All Valuable
    Not Very Valuable
    No Opinion
    Somewhat Valuable
    Extremely Valuable
  7. How much value do you place in knowing your service provider maintains a service inventory of the critical components of your system, thus minimizing downtime?
    No Perceived Value
    Not Much Value
    No Opinion
    Some Value
    A Great Deal of Value
  8. In the event of a system failure at your facility, how beneficial would it be to you to receive "Loaner" parts until your system could be restored?
    Not At All Beneficial
    Not Very Beneficial
    No Opinion
    Somewhat Beneficial
    Extremely Beneficial
  9. In the event of a database corruption within your system, how beneficial would it be to you to have your service provider maintain an Off-Site back-up of your system's programming?
    Not At All Beneficial
    Not Very Beneficial
    No Opinion
    Somewhat Beneficial
    Extremely Beneficial

Please use this area to ask questions or to make comments and suggestions:
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