We often receive enthusiastic feedback from our customers, but rarely as glowing as this. Mr. Whitehill at Dallastown Area MS had only good things to say about recent service from one of our A/V technicians:
Greetings! I would like to take this opportunity to thank Eric, one of the technician specialists on your staff at Sage Technology Solutions, for a job well done here at Dallastown Area Middle School!
On Tuesday, June 2nd, 2009, Eric arrived around 8:00 A.M. and began troubleshooting a failure of our CATV/CCTV distribution system that occurred over the previous weekend for some unknown reason. Eric worked on this problem, as well as doing other work throughout our entire building, for the entire day (until about 4:30 PM to my knowledge).
He worked in a professional and courteous manner with me, as well as communicating effectively with my counterpart in the High School building here on campus. He explained what he was doing and why he was doing it to me regularly, and answered my questions in a capable way.
As a result of his patience, diligence and skill, he not only identified various failed equipment items in our distribution rack, but also properly troubleshot various branch amplifiers throughout our building. In the end, our CATV/CCTV system is now providing a better-quality signal to all of our classrooms and offices than it ever has.
Again, I'd like to extend my sincere thanks and appreciation to him for taking the time to do our repair job not only right, but BETTER than right! Our system is better than ever because of him.
Sincerely,
Doug Whitehill
Technology Coach/Coordinator
Dallastown Area Middle School
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