Sage Technology Solutions, Inc.

SAGE Technology Solutions: Phone 717.653.6641 / Fax 717.653.6651 / email info@sagetechs.com (or click here)

Good Morning,

Budgets remain tight! If you have been asked to do more with less, SAGE can help.

Our Service team can help extend the life of older technology that can't be replaced right now. With the busy summer approaching, now is the best time to call our Service Manager, Doug Lefever - or anyone on his team.

The SAGE Systems Integration Engineers can help you with changes to your phones, nurse call, or other systems. Use our help desk or remote support option to save the cost of an on-site visit. Call Craig Brown today and ask about a Remote Support Maintenance plan.

If you have invested in technology, you may need some refresher Training for some of your staff. Healthcare and Education technology has advanced significantly in the last 10 years. Train new staff and keep your veterans up-to-date with the latest software and hardware innovations with training from Sage. Contact Jacki Kratz.

If you need to make additions to your system and you plan to have your own personnel do the labor, call our Product Sales team. We can help you figure out what additions can be made to your system (at competitive pricing). Call Jen Streeter for a quote today.

If you are not sure what you need, our Sales Team will be happy to survey the situation at no charge. Call your SAGE sales representative or email sales@sagetechs.com and we'll have the right person get back to you.

Sincerely,

Daniel Rohrer – President
717-653-6641 / drohrer@sagetechs.com

SAGE Advice for Sound Decisions

SAGE Sales Team


Jason Stoltzfus Education Systems Specialist	Bill Reidlinger Telephone Systems Specialist	Mark Lizambri Healthcare Systems Specialist	Charlie Mowrer Systems Specialist

In this issue:
Summer Service Time - Call Soon
Cap costs with a Service Agreement
Improve Healthcare Workflow
Help Desk and Remote Support
Training - Maximize Your Investment
Custom Solutions from SAGE
Product Sales | Fast Order Processing
SAGE Partners

Alternatively:
Meet the rest of the SAGE team
Request Service online

Summer Service Time - Call Before the August Rush!

Doug Lefever
Service Manager

Summer will be over before we know it. Our busiest time is usually from August through those first few weeks of school.

Call now to schedule service before the rush and avoid any delays. Our certified Service Technicians, Tom Carpen and John Imhof, are ready to help with any system problem including intercoms, nurse call, telephones, sound, and video.

Our Service Assistant Tammy Storm can connect you with a remote support specialist or schedule an on-site service visit.

Tammy Storm

Tom Carpen

John Imhof

Read more about SAGE Service

Request Service Online

Email service@sagetechs.com or call 717-653-3300.

SAGE Service Maintenance Agreements - Service & Support in Your Budget

When budgets are tight, there is one way to lock in your costs - a SAGE Service Maintenance Agreement.

SAGE offers Silver, Gold, and Platinum Tier Service Maintenance Agreements to protect your technology from life's wear, worry, and worst-case scenarios. Each plan covers routine maintenance, disasters, remote support, loaner equipment, and everything in between.

The SAGE Help Desk guarantees priority response to system outages. SAGE keeps quality parts on hand and provides manufacturer-trained specialists to swiftly resolve any failure. Annual inspections and status reports head off problems before they arise.

For our education customers, all of our plans offer annual 911 Audits. For our Healthcare customers, we offer Code Blue Audits. Both of these services ensure that your technology investment is doing what it is supposed to do in event of emergency.

If these full plans are not the right fit for your organization, SAGE offers prepaid Blocks of Service which never expire. All plans include discounted technician rates.

Find peace of mind in a flexible, organized strategy that serves you and fits your budget without any surprises.

Craig Brown

Craig Brown
Service and Support Specialist

Email sales@sagetechs.com or call 717-653-6641.

Read more about SAGE Maintenance Agreements

Improve Healthcare Workflow and HCAHPS Scores with SAGE

Herb Ricords
Healthcare Work-flow Specialist

Hospital funding is increasingly tied to patient satisfaction. The best metric for measuring patient satisfaction is the "Hospital Consumer Assessment of Healthcare Providers and Systems" patient survey - or HCAHPS.

The HCAHPS survey contains 18 patient perspectives on care and patient rating items that encompass eight key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, and quietness of the hospital environment.

SAGE can help improve communication and responsiveness while making your hospital environment quieter!

Our Six Sigma Certified Healthcare team can bring a custom integrated solution to your facility including:

• Workflow Analysis and Automation	• Healthcare-grade wireless phones with two way patient communication
• Patient Logistics Solutions	• IR and RF Asset and Staff Locating
• Traditional Nurse call	• Detailed Events, Rounds, and Service Response reporting

Support from the SAGE Help Desk guarantees priority response to system outages. SAGE keeps quality parts on hand and provides manufacturer-trained specialists to swiftly resolve any failure. Annual inspections and status reports head off problems before they arise.

Our Service Maintenance customers receive additional advantages including parts and labor repair coverage, unlimited remote support, unlimited staff training and re-training, annual system health check and code blue audits, monthly database updates, secure cloud backups, and regular scheduled on-site System Engineer visits. These services ensure that your technology investment is always up and doing what it is supposed to do in event of emergency.

Let SAGE show you what we have done for Central PA's top hospitals.

Email sales@sagetechs.com or call 717-653-6641.

Read more about SAGE Maintenance Agreements

Help Desk and Remote Support from SAGE Engineers

Technology changes quickly and users expect their systems to be up and running 100% of the time. Although we can't guarantee 100% uptime, we can help you get your system back up and running quickly with our SAGE Help Desk and Remote Support.

Many newer systems we are installing are network-connected. Using a VPN pipe through the internet, our team of Systems Integration Engineers are able to connect in to diagnose and quickly fix many problems remotely - often in just a few minutes.

For the systems we can't connect to, our Help Desk team can often talk you through simple resets and configuration changes over the phone. Either of these options will save money as compared to an on-site service call. So give us a call when you have a problem, our experienced team of Network and System Engineers are ready to help.


Drew Hoffman Systems Integrator / CSR	Dave Potter Network Systems Engineer	Ed McCauley Information Systems/CSR	Paul Gurkoff Senior Audio Visual Engineer

Albie O'Rawe Technician Specialist	Fred Erb Sr. Technician Telecom Specialist	John Edwards Engineer / Senior Technician	Brian Ritchey Healthcare Systems Engineer

Mike Maulfair
Chief Engineer

Email service@sagetechs.com or call 717-653-3300.

Training - Getting the Most from Your Investment

Jacki Kratz
Classroom Technology Specialist

With everyone being asked to do more with less, it is important to get the most value from the investment you have already made. Training is the backbone to a job well done, and SAGE offers training that will provide a good return on your investment. We understand that your employees need time to practice and time to learn how to use the installed products. That is why SAGE's trainers take the time to come to you and support your mission with valuable professional development.

SAGE has delivered training on Rauland intercoms, VBrick video solutions, Polyvision products, Easiteach Next Generation software, Qwizdom Connect software, Rauland Nurse Call systems, sound systems, control panels for meeting rooms, Epson Brightlink Interactive projectors, and security systems.

Available at your location, scheduled at your convenience.

Email jkratz@sagetechs.com or call 717-653-3349

Product Sales - Fast Order Processing from a Team You Can Trust

Need a new phone, projector, wireless microphone or clock? Call and speak with one of our Product Specialists. We won't just sell you a box. We'll first make sure that what you need will work with your system. This is especially important in the ever-expanding world of wireless frequencies and IP communication protocols.

Although many systems are "plug and play," our Product Specialists will double check with our Systems Engineers to verify exactly what you need so we get it right the first time. And if, for some reason, it is not what you needed, we'll stand behind what we sold.

Call us today for a quote on any system addition, upgrade, or accessory replacement your facility needs.

Email orders@sagetechs.com or call 717-653-6641

Jen Streeter, Product Specialist

Jen Streeter
Product Specialist

Let SAGE Create a Custom Solution for Your Facility

Mark Showers
Audio Visual Systems Specialist

Our SAGE System Designers are experienced professionals ready to create a custom solution for any need. From the simple to the complex, do what hundreds of others in Central PA have done already: let SAGE design your next system.

Boardroom sound & video	Courtroom displays and AV
Auditorium sound & video	Classroom A/V
Public Meeting space A/V	Gym / Multi-purpose sound
Church sound and A/V	Emergency communication centers
Hospital communications	Nursing Home systems

Read more about SAGE Classroom Technology

Check out our gallery of systems installed by SAGE in PA.

SAGE Partners with Best of Class Manufacturers

Check out some of the latest technology videos

Polyvision Eno	VBrick Systems Overview
Crestron Mobile PRO G for Ipad	ASCOM Wireless Nurse Call
Shoretel Overview	Rauland-Borg Solution Center

1040 W Main Street, Mt. Joy, PA 17552. For more information about SAGE, please visit us on the Web at www.sagetechs.com.
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