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BUSINESS COMMUNICATIONS SOLUTIONS FROM AVAYA

Avaya IP Office lets your employees unify their business communications through the devices of their choice: their laptops, mobile, office or home phones. Avaya provides specific productivity solutions for individual users, designing application templates for mobile workers, office workers, teleworkers, receptionists, customer service supervisors and customer service agents.

Getting all of your communications to work together drives better business performance because your customers expect it, your employees need it, and your bottom line requires it. Avaya IP Office delivers it with a single, compact solution.

Setup, which uses pre-existing templates to design and deploy feature sets, is easy. Better yet, Avaya preserves your existing investment by allowing you to keep your old phones: Merlin, Partner and Definity, as well as generic analog phones, fit into an Avaya IP Office solution. Adding and moving phones is a matter of plugging them in and powering on — IP Office automatically reads the IP address of the device.

Avaya presents an evolutionary approach to VoIP. Whether you prefer to migrate from your old system over time or you require immediate change at every level, Avaya will help.

AVAYA CONTROLS COSTS BY:

Lowering mobile phone and long-distance bills by routing calls through the system and over broadband links.
Handling more calls with fewer people by using built-in intelligence to quickly and accurately route calls.
Expanding your talent pool without increasing real estate by keeping staff working at home in the loop.
Eliminating conference calling fees with built-in 128-party conferencing — up to 64 parties per conference.
Centralizing administration for up to 32 sites with remote management and administration from a central location

AVAYA IN MOTION

Enabling mobile workers to be effective from any location increases employee availability, productivity and responsiveness. Workers can work from anywhere, so they should be equipped with a single number where they can be reached whether at the office, on a mobile device or at home. The same number would be used for special services such as fax, caller-requested notifications, and video.

In order for one number to be effective, each user must have a single identity for outbound communications. Avaya lets people call one number, then rely on the network and automated personal assistants to reach the device and, ultimately, the individual.

Leave the office. Be accessible. With easy, flexible options for call/message forwarding and one-number unity, Avaya IP Office keeps everyone in contact, wherever they go.

Meanwhile, desk stations provide persistent, always-on devices that provide access to business applications and information. Supported by telephony software on their PCs, the users can get the following from their desks:

• Real-time performance updates
• Directory access
• Email
• Contacts
• Calendars
• Information from both intranet and internet
• RSS feeds
• Appointment reminders (with one button-press to place associated calls)